Return Policy

Exceeding your expectations is our priority!

We know you'll be delighted with these precious keepsakes, and strive to ensure that EVERY girl who wears our pearls experiences unparalleled joy. To deliver this quality and value consistently, we’ve searched the world to find suppliers and manufacturers who meet our exacting standards.

For your protection as well as theirs, we’ve adopted a return policy that requires certain criteria be met. This policy is to deter costly chargeback's so that we can deliver value to all of our customers and keep our prices as low as possible. We also strive to keep your online shopping experience enjoyable and hassle-free. When you purchase our unique pearls, you can be assured of the following:

1. If the pearls you receive are defective, we’ll replace them. Period. We’ll also ship the replacement to you at our expense.
   
   
2. If the package you receive is incorrect or incomplete, we’ll correct it. Period. At our expense.
   
3. If you’d like to return your pearls, we’ll either credit your card or exchange them for another item that we hope will delight you (as long as the return meets the criteria below). In this case, you will be responsible for shipping charges.
   
   
4. If there will be charges on your credit card related to the return or exchange of an item, you will receive an explanation or advance notice. The decision on whether to go forward with the transaction will be yours.

We encourage you to call us at (866)559-4698 or e-mail us at customercare@allgirlslovepearls.com if you have any questions.

How to Return Items You Have Purchased:

1. As you open your pearls, please do not cut off any tags or throw away any of the packaging. Inspect your pearls carefully.
   
   
2. Call us (866)559-4698 or e-mail us at customercare@allgirlslovepearls.com and let us know why you wish to return the pearls. This enables us to give you a Return Merchandise Authorization. It also helps us improve the buying experience for the next Pearl Girl.
   
   
3. We stand by the quality of our pearls unconditionally. If they’re defective, we’ll replace them. We do, however, need to receive them back within 14 days from the date your product left the warehouse (regardless of when you actually took delivery of the product). For this reason, please contact us to obtain a Return Merchandise Authorization as soon as possible.
   
   
4. Please send them back to our warehouse facility at:
   
   Get A Grip
   Suite 100
   13450 Smith Road
   Aurora, Colorado 80011
   
   Please include the following when you ship them back:
   
   • Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
   
   • Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return.
   
   • Valid Return Merchandise Authorization (RMA). Please write it on the packaging slip or in a separate note.
   
   • Original packing slip. Please do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
   
   • Please write the Return Merchandise Authorization number on the label used to return the item or the brown shipping box. Unfortunately, our warehouse must refuse items received with any writing on the original manufacturer's packaging (velvet pouch or hang tags). They have no choice but to refuse altered packaging because it cannot be re-stocked—and they will return it to you at your cost and without credit approval.
   
   Feel free to use any shipping method you’d like. Keep in mind that the sooner we receive them, the sooner we can either replace them or refund your credit card.
   
   
5. If you are exchanging pearls that are neither defective nor the result of our mistake on the order, you will be responsible for the cost of both the shipment of your return to us AND the shipment of the replacement item to you. We pride ourselves on having customer care representatives who are both friendly and fair—so we encourage you to discuss your returns with them if you have questions or concerns.
   
   
6. Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

Official Policy:

Returns Must Meet ALL Applicable Criteria

Basic Criteria

All returns must include the following:

• Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)

• Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

• Valid Return Merchandise Authorization (RMA).

• Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.

• The return must be complete and include all accessories.

• The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Buy.com. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.

Basic Return Policy

• Unless otherwise stated below, you have 14 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 14 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product. You may obtain an RMA by calling

• Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse.

• All products are subject to a 15% restocking fee (except where prohibited by law) if returned opened or worn. There is no restocking fee for defective products.

• Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase. For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card unless the balance is less than $5 or prohibited by law.

• Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.